Shipping & Delivery

We offer international shipping worldwide, however there are some countries with different laws and regulations on the importation and distribution of our products. Consequently , we have certain shipping restrictions on a number of products that we know to be illegal in the country in which the restriction is in place. As we are not legal specialists we insist for all customers to check the legality of the product before placing any order. If by any chance your order does not arrive within 21 business days you will qualify for 1 free reship.

Delivery Information

Standard Delivery Time

We offer a number of delivery options for you when you purchase items on our website and delivery times vary depending on which option you select.

Post office-Unkown delivery time. Free

standard shipping- Delivery takes 3-5 working days. Cost min $35.00

Express overnight- Same day Delivery. Cost min $50.00

Note: that the shipping cost depending also on the overall weight of your package.

Packaging

With our Pet Transportation you and your family Pets will enjoy:

Leading Animal Care Standards (licensed)
Private – Only your dog or family of pets. Moving team dedicated exclusively to your pet with no other pets in the vehicle
Full door to door service anywhere in the world
Ground travel in new model vehicles one family at a time
Your pet can stretch out in climate controlled, spacious SUV’s or mini vans
No stressful crate confinement
Walked at rest areas at least every four (4) hours
Pet never left unattended during transport
NO Breed Discrimination – All Pet breeds welcome!
You may take pet’s personal items on the trip to help them relax
Drinking water (bottled) always available
No sedation required
No health certificate or special vaccinations required
No added fees or hidden charges
If you prefer your dog to be a bit more confined while traveling, we can provide an open, extra large (36x40x30) carrier with room for their bed and water bowl.

Returns

You may return most new items with all original packaging and instructions and in saleable condition within 30 days of delivery for a full product refund. Items not returned with all original packaging, instructions and warrantees will be subject to up to 10% restocking fee. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In all other cases, you will be responsible for the shipping cost to return the item to us.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Should you decide to return a product, please contact us to receive a return authorization #. Once you have received a return authorization number, carefully package and ship your return to the address we shall provide to you via email.

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